Reoccurring appointments scheduled using OWA are scheduled at an incorrect time (814953)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange 2000 Server

SYMPTOMS

If you schedule a reoccurring appointment that occurs over the daylight savings time change by using Microsoft Outlook Web Access (OWA), when you view the appointment by using OWA or Microsoft Outlook, the appointment time may be incorrect. The appointment time is displayed one hour later than the actual scheduled start time.

Example

You are using OWA from a computer with time zone settings of Jerusalem DST for 2003, and you schedule the appointment to start at 2:00 PM. When you view the appointment, the start time is displayed as 3:00 PM instead of 2:00 PM.

Note In OWA, the time zone is set to Jerusalem GMT+2.

RESOLUTION

To resolve this problem, all the Exchange computers in the related time zones must have the fix applied to them.

Microsoft Exchange 2000 Server

Exchange 2000 cumulative rollup information

To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Exchange 2000 hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Component: OWA

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version         Size       File name
   -----------------------------------------------------------
   21-Mar-2003  00:42  6.0.6443.0      3,915,776  Cdoex.dll
   21-Mar-2003  00:34  6.0.6443.0        827,392  Davex.dll
   21-Mar-2003  00:31  6.0.6443.0        577,536  Dsaccess.dll
   20-Mar-2003  23:32  6.0.6443.0        184,320  Dscmsg.dll
   21-Mar-2003  00:42  6.0.6443.0      3,571,712  Excdo.dll
   21-Mar-2003  00:31  6.0.6443.0        258,048  Exmime.dll
   21-Mar-2003  00:34  6.0.6443.0      2,138,112  Exoledb.dll
   21-Mar-2003  00:29  6.0.6443.0         81,920  Exosal.dll
   21-Mar-2003  00:34  6.0.6443.0        307,200  Exprox.dll
   21-Mar-2003  00:42  6.0.6443.0        524,288  Madfb.dll
   20-Mar-2003  23:23  6.0.6443.0         49,152  Mdbevent.dll
   21-Mar-2003  00:00  6.0.6443.0      2,285,568  Mdbmsg.dll
   20-Mar-2003  23:23  6.0.6443.0         32,768  Mdbrole.dll
   21-Mar-2003  00:31  6.0.6443.0         24,576  Mdbtask.dll
   21-Mar-2003  00:30  6.0.6443.0      4,644,864  Store.exe
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

Microsoft Exchange Server 2003

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   11-Jun-2003  02:29  6.5.6980.4      3,618,816  Excdo.dll        
   11-Jun-2003  02:26  6.5.6980.4      2,534,912  Exoledb.dll      
   11-Jun-2003  02:29  6.5.6980.4        522,752  Madfb.dll
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Exchange Server 2003 Service Pack 1.
Modification Type:MinorLast Reviewed:3/7/2006
Keywords:kbHotfixServer kbQFE kbenv kbprb kbQFE kbfix kbExchange2000preSP4fix kbbug KB814953
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