WD2000: Repeated Clicks in Table Cell Causes Error Message (814917)


The information in this article applies to:

  • Microsoft Word 2000

SYMPTOMS

When you repeatedly click in a table cell that contains text, for example, you triple-click the table cell to select the cell, you may receive the following error message:
Microsoft Word for Windows has encountered a problem and needs to close. We are sorry for the inconvenience.

If you click the click here link, you may receive an error signature that is similar to the following:
   AppName       AppVer       ModName       ModVer       Offset
   --------------------------------------------------------------
   Winword.exe   9.0.0.7316   Winword.exe   9.0.0.7316   00062970
Note The AppVer and Offset columns of the error signature may be different on your computer.

CAUSE

This problem may occur if both of the following conditions are true:
  • The table is contained inside a text box.
  • You have an AutoShape formatted as Behind Text in the document.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date         Time   Size       File name     
   --------------------------------------------
   01-Mar-2003  05:31  2,544,040  Winwordop.msp
   01-Mar-2003  05:59  4,526,276  Winwordff.msp
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version     Size       File name
   ------------------------------------------------------
   27-Feb-2003  21:05  9.0.0.7427  8,462,387  Winword.exe
This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbOffice2000preSP4fix kberrmsg kbbug kbfix KB814917
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