Error Message When You Put Several Pages of a Document in to an E-Mail Message (814834)

The information in this article applies to:

Microsoft Internet Explorer version 6 for Windows XP SP1
Microsoft Internet Explorer version 6 for Windows 2000 SP1
Microsoft Internet Explorer version 6 for Windows NT 4.0 SP1
Microsoft Internet Explorer version 6 for Windows Millennium Edition SP1
Microsoft Internet Explorer version 6 for Windows 98 Second Edition SP1
Microsoft Internet Explorer version 6 for Windows 98 SP1

SYMPTOMS

When you use the Copy and Paste commands to put several pages of a document into a Microsoft Outlook Express e-mail message, you may receive the following error message:

Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

If you click the click here link, you receive an error signature that is similar to the following:

   AppName    AppVer         ModName     ModVer         Offset
   -------------------------------------------------------------
   msimn.exe  6.0.2800.1106  mshtml.dll  6.0.2800.1141  0013d8b8

This symptom may also occur with another program such as Microsoft Outlook if it uses the HTML edit function on Mshtml.dll.

RESOLUTION

To resolve this problem, install the update that is described in the following Knowlege Base article:

816506 Internet Explorer or Outlook Express Quits Unexpectedly with an Error in Mshtml.dll

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name
   --------------------------------------------------------
   21-Feb-2003  13:43  6.0.2800.1169  2,792,448  Mshtml.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Modification Type:	Minor	Last Reviewed:	9/27/2005
Keywords:	kbHotfixServer kbQFE kbQFE kbIE600sp2fix kbIE600preSP2fix kbfix kbbug KB814834