BUG: You receive a "Disk or network error" error message when you open Access 2.0 database files in Access 2000 or Access 2002 (814811)


The information in this article applies to:

  • Microsoft Access 2002
  • Microsoft Access 2000
Novice: Requires knowledge of the user interface on single-user computers.
This article applies only to a Microsoft Access database (.mdb).

SYMPTOMS

When you try to open an Access 2.0 database file (.mdb) in Microsoft Access 2000 or Access 2002, you may receive an error message that is similar to the following:
Disk or network error.

CAUSE

This problem may occur if the Access 2.0 file name or a folder name in the file path contains double-byte character set (DBCS) characters.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Jet 4.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

239114 How to obtain the latest service pack for the Microsoft Jet 4.0 database engine

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows 2000 and Microsoft Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The Global version of this has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 

   Hotfix for Windows 2000 Service Pack 3 (SP3), where LOCALIZATION TAG represents a country specific tag:

   Date         Time      Version     Size       File name
   -------------------------------------------------------------------------
   06-Feb-2003  02:13:52  5.3.10.0    1,924,720  Q813696_W2K_SP4_X86_LOCALIZATION TAG.exe

   Hotfix for Windows XP Service Pack 1(SP1):

   Date         Time      Version     Size       File name
   -------------------------------------------------------------------------
   11-Feb-2003  02:39:58  5.3.10.0    1,917,288  Q813696_WXP_SP2_x86_LOCALIZATION TAG.exe
After the hotfix is installed, the Global version of this fix should have the following file attributes or later: 
   Date         Time      Version     Size       File name
   --------------------------------------------------------------
   05-Feb-2003  22:01:40  4.0.5919.0    512,031  Msexch40.dll
   17-Dec-2002  00:42:24  4.0.6701.0    319,519  Msexcl40.dll
   05-Feb-2003  22:01:40  4.0.7308.0  1,503,262  Msjet40.dll
   17-Dec-2002  00:42:28  4.0.6524.0    348,195  Msjetoledb40.dll
   05-Feb-2003  22:01:40  4.0.6813.0    241,695  Msjtes40.dll
   17-Dec-2002  00:42:30  4.0.6610.0    348,191  Mspbde40.dll
   05-Feb-2003  22:01:40  4.0.7308.0    421,919  Msrd2x40.dll
   17-Dec-2002  00:42:32  4.0.6610.0    552,991  Msrepl40.dll
   17-Dec-2002  00:42:34  4.0.6610.0    344,095  Msxbde40.dll

WORKAROUND

To work around this problem, remove the double-byte characters from the file name. If the path contains double-byte characters, either rename relevant folders to remove the DBCS characters, or move the Access 2.0 file to a folder that contains only single-byte characters. For example, you can move the file to the root of drive C (C:\).

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was corrected in Jet 4.0 Service Pack 7.
Modification Type:MinorLast Reviewed:10/7/2005
Keywords:kbtshoot kbDBCS kbopenfile kberrmsg kbQFE kbfix kbbug KB814811
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