XADM: Recipient Names That Contain DBCS Characters Are Missing From the To and Cc Boxes of Messages That Are Automatically Forwarded (814802)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Exchange 2000 Enterprise Server

SYMPTOMS

When you create a rule in Microsoft Outlook to forward a message to another user or to a distribution list, you may find that some of the recipient names that are listed in the To and Cc boxes of the forwarded message may be truncated or missing if the user names contain double-byte character set (DBCS) characters.

CAUSE

This problem may occur if all the following conditions are true:
  • You create a rule in Outlook to automatically forward messages to a user or to a distribution list.
  • The user names of the recipients in the To or Cc boxes of messages that you forward contain DBCS character strings.
  • There are many recipients that are specified in the To or Cc boxes of the message, or the recipients that are specified have long user names.
In this situation, Exchange 2000 Server incorrectly processes the DBCS characters in the user names of messages that are automatically forwarded.

RESOLUTION

Cumulative Rollup Information

To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Component: Information Store
   Date         Time      Size        File name
   ------------------------------------------------------
   18-Feb-2003  03:02:52  11,559,936  814802_enu_i386.exe
After the hotfix is installed, the English version of this fix has the file attributes (or later) that are listed in the following table:
   Date         Time      Version     Size       File name
   ---------------------------------------------------------
   17-Feb-2003  02:52:02  6.0.6420.0  3,915,776  Cdoex.dll
   17-Feb-2003  02:43:18  6.0.6420.0    827,392  Davex.dll
   17-Feb-2003  02:52:04  6.0.6420.0  3,567,616  Excdo.dll
   17-Feb-2003  02:38:40  6.0.6420.0    258,048  Exmime.dll
   17-Feb-2003  02:43:20  6.0.6420.0  2,129,920  Exoledb.dll
   17-Feb-2003  02:35:22  6.0.6420.0     81,920  Exosal.dll
   17-Feb-2003  02:43:20  6.0.6420.0    303,104  Exprox.dll
   17-Feb-2003  02:02:20  6.0.6420.0  2,273,280  Mdbmsg.dll
   17-Feb-2003  01:30:36  6.0.6420.0     32,768  Mdbrole.dll
   17-Feb-2003  02:37:28  6.0.6420.0  4,620,288  Store.exe
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbQFE kbfix kbExchange2000preSP4fix kbbug KB814802
©2004 Microsoft Corporation. All rights reserved.