You Cannot Extract Compressed (.zip) Files in the Finnish Version of Windows XP (814786)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional

SYMPTOMS

When you try to extract a compressed (.zip) file or folder by using any of the following methods
  • Use the Cut command to move the item from a compressed folder to a non-compressed folder.
  • Copy and paste the item from a compressed folder to a non-compressed folder.
  • Drag the item from a compressed folder to a non-compressed folder.
  • Use the Copy this file option in the File and Folder Tasks pane (click Start, and then click My Documents) to copy the item from a compressed folder to a non-compressed folder.
the file or folder is not extracted as expected.

Note You can use the Extract All Files Wizard under Folder Tasks to extract compressed files or folders.

CAUSE

This issue occurs in the Finnish version of Windows XP Professional and Windows XP Home Edition.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Finnish version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time     Version         Size     File name
   ---------------------------------------------------------
  24-FEB-2003   07:14    6.0.2800.1164   316,928  Zipfldr.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbWinXPsp2fix kbQFE kbWinXPpreSP2fix kbfix kbbug KB814786
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