You Receive HTTP 500 Error Messages After You Bring an MCMS Server Online (814775)


The information in this article applies to:

  • Microsoft Content Management Server 2002
For a Microsoft Content Management Server 2001 version of this article, see 814526.

SYMPTOMS

Because of the way Microsoft Content Management Server (MCMS) retrieves resources from its SQL database, you may receive HTTP 500 error messages in the browser. You may also notice that IIS starts to log errors in the event log, or you may see memory use increase when you view Performance Monitor memory counters.

CAUSE

This behavior may occur if the threads that the MCMS process creates are not cleaned up from memory correctly so that "orphaned" threads occur. As the number of orphaned threads increases in memory, less and less memory is available for new process threads. Eventually all available memory is consumed, and IIS starts to return HTTP 500 error messages.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Content Management Server 2002. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

906142 How to obtain the latest Content Management Server 2002 service pack

Hotfix information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version     Size     File name
   --------------------------------------------------------------
   18-Feb-2003  00:58  5.0.1592.0  138,752  Aesecurityservice.exe  
   10-Dec-2002  21:52  4.0.1381.4   65,600  Cmsupdate.exe    
   18-Feb-2003  01:54                1,673  Update.inf
Note Because of file dependencies, this update requires Microsoft Content Management Server 2002.

MORE INFORMATION

You may be able to resolve the problem temporarily by resetting the Internet Information Services (IIS) by using either the IISRESET command or by using NET STOP IISADMIN. However, the problem eventually recurs because memory is gradually consumed again.

STATUS

Microsoft has confirmed that this Is a problem In the Microsoft products that are listed In the "Applies To" section. This problem was corrected in Content Management Server 2002 Service Pack 1.
Modification Type:MajorLast Reviewed:12/7/2005
Keywords:kbContentMgtServ2002sp1fix kbHotfixServer kbQFE kbfix kbbug KB814775
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