XFOR: A Message Sent by GroupWise Internet Agent Does Not Display the SMTP Address Correctly (814766)


The information in this article applies to:

  • Microsoft Exchange Server 5.5

SYMPTOMS

When you send a message from Novell GroupWise to an Exchange Server recipient, the sender's GroupWise address does not appear correctly in the received message. If the recipient replies to the address, the message is not delivered.

For example, the GroupWise address (when you view it in Microsoft Outlook) may look similar to any of the following examples:
  • user_name.[domain.com]
  • WPD=Internet, WPU=user_name, ARI=domain.com
  • WPD=Internet, WPU=user_name, ARI=[domain.com]
  • WPD=domain, WPPO=gwia, WPU=user_name, ARI=domain.com
  • WPD=firsthopdom, WPPO=firsthoppo, WPU=user_name, ARI=domain
You expect the address to look similar to the following address:
  • user_name@domain.com

CAUSE

This problem may occur if the message is received by a GroupWise Internet Agent and if the message is then passed to Exchange Server through the GroupWise API gateway.

The method used to generate the Exchange Server format address is incorrect for messages that are received under this scenario.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Component: GroupWise Mail Connector
Date         Time      Version        Size      File name
------------------------------------------------------------
17-Feb-2003  23:00     5.5.2657.22    208,144   Ctreestd.dll
17-Feb-2003  23:01     5.5.2657.22     44,816   Dispatch.exe
17-Feb-2003  23:04     5.5.2657.22    106,256   Dxagwise.dll
17-Feb-2003  23:02     5.5.2657.22     59,152   Dxamex.dll
17-Feb-2003  23:02     5.5.2657.22     72,464   Dxanotes.dll
17-Feb-2003  23:14     5.5.2657.22     49,936   Dxasnads.dll
01-Oct-2002  22:57                  2,930,240   Eab.dxa
17-Feb-2003  23:01     5.5.2657.22    285,456   Exconmsg.dll
17-Feb-2003  23:04     5.5.2657.22     42,256   Gw2mex.exe
17-Feb-2003  23:04     5.5.2657.22    125,200   Gwhc.dll
18-Feb-2003  01:06     5.5.2657.22    400,144   Gwrouter.exe
17-Feb-2003  23:07     5.5.2657.22    987,920   Lsadmin.exe
17-Feb-2003  23:00     5.5.2657.22    178,448   Lscms.dll
17-Feb-2003  23:10     5.5.2657.22     19,216   Lsdiajcl.exe
17-Feb-2003  23:11     5.5.2657.22     68,880   Lsdiamex.exe
17-Feb-2003  23:10     5.5.2657.22     57,616   Lsdiavm.exe
17-Feb-2003  23:02     5.5.2657.22     31,504   Lsdxa.exe
17-Feb-2003  23:00     5.5.2657.22     79,632   Lslde.dll
17-Feb-2003  23:00     5.5.2657.22     22,800   Lsldew.dll
17-Feb-2003  23:11     5.5.2657.22     72,464   Lsmexdia.exe
17-Feb-2003  23:01     5.5.2657.22    153,360   Lsmexhc.dll
17-Feb-2003  23:00     5.5.2657.22    281,360   Lsmexif.dll
17-Feb-2003  23:03     5.5.2657.22     14,608   Lsmexin.exe
17-Feb-2003  23:03     5.5.2657.22     37,648   Lsmexnts.exe
17-Feb-2003  23:03     5.5.2657.22     14,608   Lsmexout.exe
17-Feb-2003  23:00     5.5.2657.22    106,768   Lsmmdodb.dll
17-Feb-2003  23:00     5.5.2657.22    212,240   Lsntshc.dll
17-Feb-2003  23:03     5.5.2657.22     48,912   Lsntsmex.exe
17-Feb-2003  23:08     5.5.2657.22     96,528   Lsqview.dll
17-Feb-2003  23:11     5.5.2657.22     22,800   Lsvmdia.exe
17-Feb-2003  23:09     5.5.2657.22    140,048   Lsvmhc.dll
17-Feb-2003  23:04     5.5.2657.22     52,496   Lsxfm.dll
17-Feb-2003  23:04     5.5.2657.22     34,064   Mex2gw.exe
18-Feb-2003  01:23     5.5.2657.22     72,976   Mlmignts.dll
17-Feb-2003  23:03     5.5.2657.22     15,120   Ntsperf.dll
17-Feb-2003  23:00     5.5.2657.22     16,656   Ntspxgen.dll
01-Oct-2002  22:57                  2,928,160   Psab.dxa
Note Because of file dependencies, this update requires Microsoft Exchange Server 5.5 Service Pack 4 (SP4). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191914 How to Obtain the Latest Exchange Server 5.5 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server 5.5.

MORE INFORMATION

You must also add the following information to the Exchconn.ini file: 
[LME-GWISE]
   AssumeARIisInternetDomain=1 
   ListofGWIAs=domain.gwia,domain2.gwia,domain3.gwia
AssumeARIisInternetDomain=1 forces the new address code to treat all additional routing information in addresses as the domain part of a Simple Mail Transfer Protocol (SMTP) address. If it cannot be assumed that the additional routing information in addresses is always the domain part of an SMTP address, you can create a list of the GroupWise Internet Agents that are in the GroupWise organization. Replace domain.gwia with the real address of the GroupWise Internet Agents that are in the GroupWise organization. The information listed here allows the new addressing code to determine if a message came through a GroupWise Internet Agent. If a message did come through a GroupWise Internet Agent, additional work is done to extract an SMTP address.
Modification Type:MinorLast Reviewed:10/13/2005
Keywords:kbHotfixServer kbQFE kbQFE kbfix kbbug KB814766 kbAudITPRO
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