Keyboard shortcuts do not function on a delegated mailbox (814759)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Outlook 2002
  • Microsoft Outlook 2002 Service Pack 1 (SP-1)
  • Microsoft Outlook 2002 Service Pack 2 (SP-2)
For a Microsoft Outlook 2000 version of this article, see 814760.

SYMPTOMS

When you are a delegate for a mailbox in Outlook 2002, you may not be able to use the following keyboard shortcuts when you are working with the e-mail messages in the mailbox:
  • END: Does not move the pointer to the last message in the mailbox.
  • HOME: Does not move the pointer to the first message in the mailbox.
  • CTRL+A: Does not select all the messages in the mailbox.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   10-Jan-2003  22:47  6.0.6398.0      3,915,776  Cdoex.dll        
   10-Jan-2003  22:35  6.0.6398.0        131,072  Drviis.dll       
   10-Jan-2003  22:47  6.0.6398.0      3,567,616  Excdo.dll        
   10-Jan-2003  22:35  6.0.6398.0        258,048  Exmime.dll       
   10-Jan-2003  22:38  6.0.6398.0      1,691,648  Exoledb.dll      
   10-Jan-2003  22:39  6.0.6398.0        303,104  Exsmtp.dll       
   10-Jan-2003  22:02  6.0.6398.0      2,260,992  Mdbmsg.dll       
   10-Jan-2003  21:33  6.0.6398.0         32,768  Mdbrole.dll      
   10-Jan-2003  22:32  6.0.6398.0         94,208  Peexch50.dll     
   10-Jan-2003  22:33  6.0.6398.0        393,216  Phatcat.dll      
   10-Jan-2003  22:34  6.0.6398.0      4,591,616  Store.exe
Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3).

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

STATUS

Microsoft has confirmed that this is a problem in Exchange 2000 Server.
Modification Type:MinorLast Reviewed:1/26/2006
Keywords:kbQFE kbfix kbExchange2000preSP4fix kbbug KB814759
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