XADM: You Cannot Stop the Key Management Server Service (814674)


The information in this article applies to:

  • Microsoft Exchange Server 5.5 SP4
  • Microsoft Exchange Server 5.5
  • Microsoft Exchange Server 5.5 SP1
  • Microsoft Exchange Server 5.5 SP2
  • Microsoft Exchange Server 5.5 SP3

SYMPTOMS

When you try to stop the Microsoft Key Management Server service on a Microsoft Exchange Server 5.5 computer, you may find that the service stops responding and does not stop. This problem may occur when you try to stop the service when it is running, but idle, after a period of approximately 10 minutes or more.

CAUSE

This problem occurs in situations where a remote procedure call (RPC) to the server is blocked. The blocked RPC prevents the Key Management Server service from stopping correctly.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this update requires Microsoft Exchange Server 5.5 Service Pack 4 (SP4).

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 

Date         Time   Version           Size     File name
--------------------------------------------------------------
13-Feb-2003  02:40  5.5.2657.21       177,936  Kmserver.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Modification Type:MinorLast Reviewed:10/13/2005
Keywords:kbHotfixServer kbQFE kbQFE kbfix kbbug KB814674
©2004 Microsoft Corporation. All rights reserved.