XCON: cc:Mail Address Is Truncated and You Receive a Non-Delivery Report (NDR) When You Reply to All (814670)
The information in this article applies to:
- Microsoft Exchange Server 5.5
- Microsoft Exchange Server 5.5 SP1
- Microsoft Exchange Server 5.5 SP2
- Microsoft Exchange Server 5.5 SP3
- Microsoft Exchange Server 5.5 SP4
SYMPTOMSWhen you send an e-mail message from one Exchange Server site to a
recipient with a Lotus cc:Mail address in another Exchange Server site that is connected by
an X.400 Connector, the cc:Mail address of the recipient may be
truncated when you view its properties in Microsoft Outlook. When you use the Reply to
All command in the message that you sent, you receive a non-delivery report (NDR).
CAUSEThis problem occurs if the cc:Mail address of the
recipient contains more than 128 characters. In this scenario, the cc:Mail
address is truncated to 128 characters and is not correctly resolved to the
user name. Therefore, an NDR is generated for the truncated cc:Mail address
when you reply to all. RESOLUTIONA
supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem. To resolve this
problem, contact Microsoft Product Support Services to obtain the fix. For a
complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site: NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Component: Outlook
Date Time Version Size File name
--------------------------------------------------------------
06-Feb-2003 19:27 5.5.2657.19 26,384 Address.dll Note Because of file dependencies, this update requires Exchange Server 5.5 Service Pack 4 (SP4). STATUS Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
| Modification Type: | Minor | Last Reviewed: | 9/2/2005 |
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| Keywords: | kbQFE kbfix kbExchange550preSP5fix kbbug KB814670 |
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