Age Of Mythology: A Black Screen Appears at Startup and the Game Stops Responding (814546)

RESOLUTION

To resolve this issue, use one or more of the following methods in the order that they appear.

Method 1: Disable and then Enable Direct3D

1. Click Start, and then click Run.
2. In the Open box, type dxdiag, and then click OK.
3. In the DirectX Diagnostic Tool, click the Display or Display 1 tab.
4. Click Disable to turn off Direct3D Acceleration.
5. When the confirmation message appears, click OK.
6. Click Enable to turn on Direct3D Acceleration.
7. Start Age of Mythology.

If the issue is not resolved, go to the next method.

Method 2: Download and Install the Most Recent Version of DirectX

To download the most recent version of DirectX, visit the following Microsoft Web site:If the issue is not resolved, go to the next method.

Method 3: Download and Install the Most Recent Drivers for Your Video Adapter

Contact the manufacturer of your video adapter for information about how to obtain and install the latest drivers for your video adapter. You may also visit the following Microsoft Windows Update Web site to see if driver updates are available:
To identify the name and manufacturer of your video adapter:

1. Click Start, and then click Run.
2. In the Open box, type dxdiag, and then click OK.
3. In the DirectX Diagnostic Tool, click the Display or the Display 1 tab.
4. In the Device pane, note the name and manufacturer of your video adapter, and then click Exit.

For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.