Viewing Local Reports Produces an Access Command-Line Error Message (814230)


The information in this article applies to:

  • Microsoft Operations Manager 2000

SYMPTOMS

When you try to run local reports either by clicking View Reports in the Microsoft Operations Manager (MOM) Administration console or by clicking the MOM Reporting program group link, you may receive the following error message:
The command line you used to start Microsoft Access contains an option that Microsoft Access doesn't recognize.

CAUSE

You may receive this error message if short (8.3) file name support was disabled in the NTFS file system on the server before MOM was installed. The Eearept.exe utility is used to start Microsoft Access, but this utility cannot correctly determine the path of the Microsoft Operations Manager 2000\Onepoint\Reporting\Eearept.mdb file if support for short file names is disabled.

The following Microsoft Knowledge Base article describes how to disable NTFS short (8.3) file name support. You can use the information in this article to determine if short file name support has been disabled on the MOM 2000 reporting server.

121007 How to Disable the 8.3 Name Creation on NTFS Partitions

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next MOM 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version     Size     File name
   ----------------------------------------------------
   26-Feb-2003  23:58  4.0.1300.1  116,224  Eearept.exe

To Install the Hotfix

Install this hotfix on any computer that exhibits the symptoms. To install the hotfix:
  1. Copy the hotfix program file (Q814230.exe) to a local folder on you computer or to a shared drive on your network.
  2. Run Q814230.exe on each computer that exhibits the problem. Follow the instructions that are provided by the hotfix installer.

WORKAROUND

To work around this problem when you are installing MOM 2000 on a server with NTFS short (8.3) file name support disabled, install MOM in a folder path that includes short path names with no spaces. For example, install in the C:\Applications\MOM folder.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The Eearept.exe utility tries to use the short path name on an Access command line. If no short path name is available, the full path name is returned. Access then receives a command line from Eearept.exe that contains spaces. Access assumes the items between the spaces to be individual command-line parameters that cannot be resolved.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbQFE kbBug kbprb KB814230
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