MSBBN: MSN Broadband PPPoA Connection Problem with Arescom Modem NETDSL 800 (814158)

RESOLUTION

Try the following resolution methods in the order that they appear.

Power Cycle Your Broadband Modem

See the documentation that was included with your hardware for information about how to reset your modem.

You can reset most external modems in the following way: Turn off the power to your modem for 10 seconds, and then turn the power back on.

Reset Your Base Station

1. Open the Base Station Management Tool, and then click Management.
2. On the Management menu, click Reset.
3. On the Reset Base Station page, click Reset. While the reset is in progress, the power light on the base station blinks and then turns orange. When the light is solid (steady) green, the reset is complete.

Change the Wide Area Network (WAN) Settings

1. Open the Base Station Management Tool.
2. Click Wide Area Network.
3. On the Wide Area Network page, change Dynamic to Static.
4. Enter the following DNS numbers:
   1. IP address: 192.168.1.2
   2. Subnet mask: 255.255.255.252
   3. Default gateway: 192.168.1.1
   4. Primary: 204.255.246.17
   5. Secondary: 204.255.246.18

   Note If your state is included in the list in the "More Information" section of this article, use the DNS number that is listed for your state instead of the Primary address shown in step 4-d.