Money: Error message and error report when you try to start Money (814144)


The information in this article applies to:

  • Microsoft Money 2003 Deluxe
  • Microsoft Money 2003 Deluxe and Business
  • Microsoft Money 2003 Standard
  • Microsoft Money 2004 Deluxe
  • Microsoft Money 2004 Premium
  • Microsoft Money 2004 Small Business
  • Microsoft Money 2004 Standard
  • Microsoft Money 2005 Deluxe
  • Microsoft Money 2005 Premium
  • Microsoft Money 2005 Small Business
  • Microsoft Money 2005 Standard
  • Microsoft Money Deluxe 2006
  • Microsoft Money Premium 2006
  • Microsoft Money Small Business 2006
  • Microsoft Money Standard 2006

SYMPTOMS

When you try to start Microsoft Money, Money quits. Additionally, you receive an error message that is similar to the following:
Visual C++ Runtime Error Microsoft Money has encountered a problem and needs to close. We are sorry for the inconvenience. To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature that is similar to the following:
AppName      Appver      ModName       Modver     Offset 
msmoney.exe  11.0.0.716  kernel32.dll  5.1.2600.0 00013887 
msmoney.exe  11.0.0.716  kernel32.dll  5.1.2600.0 0000d756 
msmoney.exe  12.0.0.613  kernel32.dll  5.1.2600.0 0001eb33 
msmoney.exe  14.0.0.1105 mnyob99.dll  14.0.0.1105 000305e4 
msmoney.exe  15.0.0.513  mnyob99.dll  15.0.0.513  002e3c66
Note The exact versions and offset may vary.

CAUSE

This issue may occur if third-party software un-registers a critical Microsoft Money component. Currently, SnapStream Personal Video Station (PVS) software and Cellar! software may cause this issue.

RESOLUTION

To resolve this issue, click Start, click Run, type regsvr32 "c:\windows\system32\msxml3.dll" in the Open box, and then press ENTER. Note On Microsoft Windows 2000-based computers, type regsvr32 "c:\winnt\system32\msxml3.dll".

Note If you receive the "LoadLibrary(msxml3.dll) failed - The specified module could not be found." error message, follow these steps:
  1. Visit the following Microsoft Web site:

    http://download.microsoft.com/download/xml/SP/3.20/w9x2kmexp/en-us/msxml3sp2cab.exe

  2. Click Open, and then click Yes to accept the License Agreement.
  3. Click Browse, click Desktop, and then click OK two times.
  4. On your desktop, double-click msxml3.cab, right-click msxml3.dll, and then click Extract.
  5. In the Select a Destination dialog box, click the C:\WINDOWS\System32 folder (or click the C:\Winnt\System32 folder on a Windows 2000-based computer), and then click Extract.
  6. Click Start, click Run, type regsvr32 msxml3.dll in the Open box, and then press ENTER.
Note In the unlikely event that these steps do not resolve the issue, repeat step 6 three times. Every time, substitute Msxml3.dll in step 6 with the following files:
  • Msxml3a.dll
  • Msxml3r.dll
  • Msxmlr.dll

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:1/7/2006
Keywords:kberrmsg kbprb KB814144
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