FIX: PrintUI.dll does not install the correct OEM print processor from command line script in Windows XP (814121)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional SP1
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Home Edition SP1
For a Microsoft Windows 2000 version of this article, see 814120.

SYMPTOMS

One way to install a local printer is by using PrintUI.dll by means of INF and by following the steps in the article that is listed in the "References" section. If you use this method to install a local printer that uses a custom print processor, the printer processor is not selected in the printer Properties dialog box even though the new print processor is installed. You may experience the following symptoms:
  • If you perform a new installation, you always receive the Winprint.dll print processor.
  • If you replace an existing driver, the selection for the previous print processor is retained.
Note This problem does not occur if you use the Add Printer Wizard to install the printer.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name     Platform
   --------------------------------------------------------------------
   14-Mar-2003  17:25  5.1.2600.1186    248,832  Ntprint.dll   IA-64
   14-Mar-2003  17:25  5.1.2600.1186  1,256,448  Printui.dll   IA-64
   14-Mar-2003  16:35  5.1.2600.1186     80,896  Wntprint.dll  x86
   14-Mar-2003  16:36  5.1.2600.1186    529,920  Wprintui.dll  x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

REFERENCES

For more information about how to use PrintUI.dll, click the following article number to view the article in the Microsoft Knowledge Base:

189105 How to add printers with no user interaction in Windows

Modification Type:MinorLast Reviewed:10/12/2005
Keywords:kbHotfixServer kbQFE kbtshoot kbWinXPsp2fix kbQFE kbWinXPpreSP2fix kbfix kbbug KB814121
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