You receive an error message when you open e-mail messages in Outlook 2000 (813742)


The information in this article applies to:

  • Microsoft Outlook 2000

SYMPTOMS

When you open a Rich Text Format (RTF) e-mail message in Outlook and you are using Microsoft Word as your e-mail editor, a WordMail document opens. The document contains a blank picture boundary, and the Edit Picture and Drawing toolbars appear.

You may also receive the following error message:
The operation failed due to network or other communication problems. Check your connections and try again.
When you click OK, the e-mail opens in Outlook instead of in Word.

If the e-mail message uses plain text or HTML format instead of RTF, you receive the following error message:
This form requires Word as your e-mail editor, but Word is either busy or cannot be found. The form will be opened in the Outlook editor instead.
You may also receive similar messages when you try to embed a Word Document object in Microsoft Excel, Microsoft PowerPoint, or Microsoft WordPad.

CAUSE

The Word Document class ID registry data is damaged. This damage causes OLE calls to use the Word Picture class ID instead.

RESOLUTION

To resolve this issue, remove the damaged Word Document data from the registry, and then perform a Detect and Repair operation on Outlook:
  1. Close both Word and Outlook.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit, and then press ENTER.
  4. In Registry Editor, locate and select the following subkey in the registry:

    HKEY_CLASSES_ROOT\CLSID\{00020906-0000-0000-C000-000000000046}

  5. Press DELETE.
  6. Click Yes.
  7. Quit Registry Editor.
  8. Open Outlook.
  9. On the Help menu, click Detect and Repair.
  10. Follow the instructions on the screen to complete the repair.
Modification Type:MinorLast Reviewed:1/7/2006
Keywords:kberrmsg kbprb KB813742
©2004 Microsoft Corporation. All rights reserved.