You receive an error message when you try to synchronize an offline file in Outlook 2003 (813612)
The information in this article applies to:
- Microsoft Office Outlook 2003
For a Microsoft Outlook 2002 version of this article,
see
291609. SYMPTOMSWhen you try to synchronize an offline file (.ost) in
Outlook 11, you may receive an error message that is similar to the following:
The operation failed due to a registry or installation
problem. Restart Outlook and try again. If the problem persists, please
reinstall. If you click OK, Outlook continues to run
correctly. If you quit, and then try to restart Outlook, you may receive an
error message that is similar to the following Your
offline folder file could not be configured.
\\ComputerName\FolderName\Outlook.ost where
Computer Name is the name of the computer where
Outlook 11 is installed, and FolderName is the name
of the folder that contains the offline file. CAUSEThis problem may occur if the offline file is located on
another computer and is not shared or is not available. RESOLUTION To resolve this problem, make sure that the offline file
that is located on the other computer is available before you synchronize the
offline file. STATUS Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
| Modification Type: | Minor | Last Reviewed: | 1/6/2006 |
|---|
| Keywords: | kbprb kberrmsg KB813612 |
|---|
|