RESOLUTION
A
supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem.
To resolve this
problem, contact Microsoft Product Support Services to obtain the fix. For a
complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
This fix is a post-Office 2000 Service
Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3
installed. For additional information about Office 2000 SP-3, click the
following article number to see the article in the Microsoft Knowledge Base:
326585 OFF2000: Overview of Office 2000 Service Pack 3
Additionally, you may have to install Windows Installer 2.0 to
install this fix. For additional information about the Windows Installer
requirement for post-Office 2000 SP-3 fixes, click the following article number
to see the article in the Microsoft Knowledge Base:
811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0
The English version of this fix should have the
following file attributes or later:
Date Time Size File name
------------------------------------------------------
20-Jan-2003 18:00:34 3,490,100 Winword.msp
20-Jan-2003 18:28:02 4,678,304 Winword_Admin.msp
After the hotfix is installed, the English version of this fix
will have the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-------------------------------------------------------------
17-Jan-2003 17:35:06 9.0.0.7316 8,826,932 Winword.exe