SYMPTOMS
When you start Task Manager in Windows XP or Windows 2000 Professional, your mapped drive
to your home folder may disconnect for a short period of time, and then
reconnect. For example, if you double-click the mapped drive in Windows
Explorer to display the contents of your home folder, and then open Task
Manager, the contents of your home folder are no longer displayed in Windows
Explorer. If you double-click the mapped drive again, the contents of your home
folder are displayed as you expect. However, if you start Task Manager, you
experience the same symptom, and the contents of your home folder are no longer
displayed in Windows Explorer. Although the drive to your home folder is
immediately remapped, the brief drop in the connection may cause some programs
that use the home folder to stop responding (hang). This symptom may occur if
the following conditions exist:
- Your user profile is configured to automatically map a
network drive that contains your home folder when you log on to the
computer.
- You start Task Manager by either:
- Pressing CTRL+ALT+DELETE, and then clicking
Task Manager.
- Pressing CTRL+SHIFT+ESC.
RESOLUTION
Windows XP service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The Global version of
this fix has the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows XP
Date Time Version Size File name
------------------------------------------------------
05-Feb-2003 18:35 5.1.2600.1167 969,216 Msgina.dll
Windows 2000
Date Time Version Size File name
------------------------------------------------------
14-Apr-2003 21:50 5.0.2195.6736 333,072 Msgina.dll