SYMPTOMS
When you distribute a Microsoft Windows 2000 or Windows
XP-based image on which Windows Media Player (WMP) 9 has been installed, by
using the Sysprep utility, you are not prompted to obtain a license for WMP 9
when you next play content that is protected by the digital rights management
(DRM) feature.
You expect to be prompted to obtain a license before
being able to play content that is protected by DRM. This symptom may occur if
the following conditions exist:
- You use WMP 9 to play content protected by DRM.
- You prepare the operating system image by using
Sysprep.
- You set up the imaged operating system, and then play DRM
content by using WMP 9.
When you run Sysprep after having obtained a license for
DRM-protected WMP 9 content, the licensing is not removed from the operating
system image.
RESOLUTION
Windows 2000
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Windows 2000 service pack that contains this hotfix.
To
resolve this problem immediately, contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web
site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
The Global version of
this fix has the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-------------------------------------------------------
16-Jan-2003 21:30 5.0.2195.6656 165,136 Riprep.exe
16-Jan-2003 21:29 5.0.2195.6656 74,000 Sysprep.exe
Windows XP
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains
this fix.
To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the fix. For a complete list of Microsoft
Product Support Services phone numbers and information about support costs,
visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The Global version of this fix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-------------------------------------------------------------
10-Feb-2003 16:14 5.1.2600.1168 154,624 Riprep.exe i386
10-Feb-2003 16:12 5.1.2600.1168 113,152 Sysprep.exe i386
Date Time Version Size File name
-------------------------------------------------------------
10-Feb-2003 16:14 5.1.2600.1168 287,744 Riprep.exe IA64
10-Feb-2003 16:12 5.1.2600.1168 274,432 Sysprep.exe IA64