RESOLUTION
To resolve this issue, use the following methods in the
order that they appear.
Note Method 4 and Method 5 assume that you have the Creative Audigy
sound card installed.
Method 1: Rename the Amdfix.sys File
- Click Start, and then click
Search.
- In the All or Part of the File Name box,
type amdfix.sys.
- Click Search Now.
- In the search results list, right-click
Amdfix.sys, click rename, and then rename the
file as Amdfix.sys.old.
- Restart your computer.
If this does not resolve the issue, go to Method 2.
Method 2: Restart the Computer by Using a Clean Boot Procedure
When you start Microsoft Windows, typically there are a number of
programs that start automatically and run in the background that may interfere
with the game. These programs may include antivirus and system utility
programs. When you perform a clean boot, you prevent these programs from
starting automatically. You must be logged on as an administrator or a member
of the Administrators group to complete this procedure. If your computer is
connected to a network, network policy settings may also prevent you from
completing this procedure.
To restart your computer by using a clean
boot procedure, follow these steps when you are using Windows XP.
Note You may experience a temporary loss of some services
functionality when you follow these steps. Restoring the settings restores the
functionality, but may result in the return of the original error message or
behavior.
- Click Start, and then click
Run.
- In the Open box, type
msconfig, and then click OK.
- On the General tab, click
Selective Startup.
- Under Selective Startup, click to clear
the following check boxes:
- Process SYSTEM.INI File
- Process WIN.INI File
- Load Startup Items
- On the Services tab, click to select the
Hide All Microsoft Services check box, and then click
Disable All.
- Click OK, and then click
Restart.
To clean boot your computer, click the
Play button to view the streaming media demonstration.
To return to a normal startup after you clean boot your computer, click
the
Play button to view the streaming media demonstration.
For
additional information or to view steps for other operating systems, click the
following article number to view the article in the Microsoft Knowledge Base:
331796
Games: How to perform a clean boot
to prevent background programs from interfering with game play
If this does not resolve the issue, go to Method 3.
Method 3: Update Your Sound Card Drivers
Contact your audio hardware manufacturer to obtain and install the
latest version of the driver for your sound card. For information about how to
contact the manufacturer of your sound card, see the "References" section of
this article. Or, visit the following Microsoft Windows Update Web site to
determine whether applicable driver updates are available:
Click the
Play button to view this streaming
media demonstration.
If this does not resolve the issue, go to Method 4.
Method 4: Disable the Creative Welcome Menu
- Click Start, point to
Programs, point to Sound Blaster Audigy, and then
click Welcome Menu.
- Click to select the Do not show this
again check box, and then click Close.
If this does not resolve the issue, go to Method 5.
Method 5: Configure Audigy in the System Configuration Utility
- Click Start, and then click
Run.
- In the Open box, type
msconfig, and then click OK.
- In the System Configuration Utility window, click the
Startup tab.
- Click to clear each Audigy-related check
box, and then click OK.
REFERENCES
For
information about how to contact your hardware manufacturer, click the
appropriate article number in the following list to view the article in the
Microsoft Knowledge Base:
65416
Hardware and Software Third-Party Vendor Contact List, A-K
60781
Hardware and Software Third-Party Vendor Contact List, L-P
60782
Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you
find technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.
The third-party products that are
discussed in this article are manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the
performance or reliability of these products.