Error Message When You Install and Configure a Subordinate Drive (812581)

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to configure a secondary hard disk on your computer to be a subordinate (also known as slave) drive, you may receive the following error message:

There was a problem installing your hardware,
Code 28 one of the Filter Drivers installed for this device is invalid.

CAUSE

This issue occurs because filter drivers for certain types of hard disks are not valid for other hard disks. This issue is most common when you install a Western Digital hard disk as a subordinate drive in a computer with a different manufacturer's hard disk is installed as the master drive.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To resolve this issue:

Click Start, click Run, type regedit, and then click OK.
Locate, and then click the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}
Click the Upper Filters value.
On the Edit menu, click Delete, and then click Yes.
Click the Lower Filters value.
On the Edit menu, click Delete, and then click Yes.
Under the key that is described in step 2, there are two sub keys, 0000 and 0001. For each of these keys, perform steps 3 to 6.
Quit Registry Editor, restart your computer, and then complete the installation and configuration of a subordinate drive for your computer.