When you export users to an .ldf file in Exchange 2000 Server, the Mailbox Reconnect tool (Mbconn.exe) silently exits when you click Save in the Save As dialog box (812552)


The information in this article applies to:

  • Microsoft Exchange 2000 Server

SYMPTOMS

When you use the Mailbox Reconnect tool (Mbconn.exe) in Microsoft Exchange 2000 Server to export users to an .ldf file, the Mailbox Reconnect tool silently exits when you click Save in the Save As dialog box.

Note You can also use the Mailbox Reconnect tool to connect Exchange 2000 users to their orphaned mailboxes. This tool is especially helpful when you are replacing or adding an Exchange computer.

CAUSE

This issue is caused by a difference in the size of the OPENFILENAME structure. The size of the OPENFILENAME structure is embedded in the CFileDialog class between the Mfc42u.dll file from the Microsoft Windows Software Development Kit (SDK) that was released before January, 2000 and the Mfc42u.dll file from the Windows SDK that was released in January, 2000.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   26-Dec-2002  04:13  6.0.6390.0        249,856  Mbconn.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For additional information about how to obtain and how to use the Mailbox Reconnect tool (Mbconn.exe), click the following article number to view the article in the Microsoft Knowledge Base:

271886 How to use the Mbconn utility to generate Active Directory accounts for information store mailboxes

Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbExchange kbfix kbQFE KB812552 kbAudITPRO
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