MSBBN: Broadband Network Utility Compatibility Issue with Trend Micro PC-Cillin (812512)


The information in this article applies to:

  • Microsoft Broadband Network Utility
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional

SYMPTOMS

After you install the base station, the Broadband Network Utility (BNU) software, or the software for the MN-100 or MN-500 device on your Windows XP-based computer, your computer may suddenly restart or become unresponsive. If the "Automatically Restart" feature in Startup and Recovery Settings is disabled, you may receive the following error message on a blue screen:
STOP 0x0000008E { 0xC0000005, 0xB252B2CA, 0xB19D7978, 0x00000000} pcc_pfw.sys

CAUSE

This problem is caused by an incompatibility between the BNU and Trend Micro PC-Cillin programs.

WORKAROUND

To work around this problem, remove the Trend Micro PC-Cillin program. Note: These steps will remove your antivirus software, you should contact the manfacturer for support.
  1. Click Start , and then click Control Panel.
  2. Double-click Add or Remove Programs.
  3. Click PC-Cillin, and then follow the instructions on the screen to remove PC-Cillin.

MORE INFORMATION

To set Windows XP so that it does not automatically restart:
  1. Click Start, and then right-click My Computer.
  2. Click Properties, and then click the Advanced tab.
  3. Under Startup and Recovery, click Settings .
  4. Under System Failure, click to clear the Automatically restart check box.
  5. Click OK, and then click OK.
For information about how to contact Trend Micro, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:1/7/2006
Keywords:kberrmsg kb3rdparty kbprb KB812512
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