RESOLUTION
A supported fix is now available
from Microsoft, but it is only intended to correct the problem described in
this article. Only apply it to systems that are experiencing this specific
problem. This fix may receive additional testing to further ensure product
quality. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Office 2000 service pack that contains
this fix.
To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the fix. For a complete list of Microsoft
Product Support Services phone numbers and information about support costs,
visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The English version of this fix should have the
following file attributes or later:
Date Time Version Size File name
-------------------------------------------------------
14-Mar-2003 20:36 3,169,700 Outlookff.msp
07-Apr-2003 20:43 5.0.2919.63 151,936 Outlctlx.exe
After the hotfix is installed, the English version of this fix
will have the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-------------------------------------------------------
13-Mar-2003 18:32 9.0.0.7511 5,337,138 Outllib.dll
31-Oct-2002 19:15 9.0.0.7031 45,104 Recall.dll
27-Mar-2003 16:10 10.0.0.5112 73,778 Outlctlx.dll
This fix is
a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have
Office 2000 SP-3 installed. For additional information about Office 2000 SP-3,
click the following article number to see the article in the Microsoft
Knowledge Base:
326585 OFF2000: Overview of Office 2000 Service Pack 3
Additionally, you may have to install Windows Installer 2.0 to
install this fix. For additional information about the Windows Installer
requirement for post-Office 2000 SP-3 fixes, click the following article number
to see the article in the Microsoft Knowledge Base:
811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0