RESOLUTION
A supported fix is now
available from Microsoft, but it is only intended to correct the problem that
is described in this article. Only apply it to systems that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Microsoft Office XP service pack that contains this
fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix
should have the following file attributes or later:
Date Time Size File name
--------------------------------------------
11-Nov-2002 14:29 5,654,112 Winword.msp
11-Nov-2002 15:17 6,632,040 Winwordff.msp
After the hotfix is installed, the English version of this fix
will have the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------
08-Nov-2002 21:47 10.0.4705.0 10,598,984 Winword.exe