Upgrade From Windows NT to Windows 2000 Does not Succeed (812347)


The information in this article applies to:

  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server

SYMPTOMS

When you try to upgrade to Windows 2000 from Microsoft Windows NT 4.0, you may experience any of the following behaviors:
  • You may receive an upgrade report that identifies pcAnywhere by Symantec as being incompatible with Windows 2000.
  • You may receive an error message that is similar to one or more of the following:
    Setup was unable to finish because it was cancelled or because an error occurred.

    An error occurred while trying to remove Pc Anywhere32.
  • Setup does not continue, and the upgrade is not complete.

CAUSE

This issue may occur if pcAnywhere interferes with the installation of Windows 2000.

RESOLUTION

To resolve this issue, remove pcAnywhere from your computer before you install Windows 2000. To do so, follow these steps:
  1. Quit any programs that are running, and then stop the pcAnywhere host service.
  2. Click Start, point to Settings, and then click Control Panel.
  3. Double-click Add/Remove Programs.
  4. Click pcAnywhere, and then click Add/Remove .
  5. To complete the process, follow the on-screen instructions .


If the program cannot be removed by using Add/Remove Programs, remove it manually. For information about how to manually remove PC Anywhere, see the following Symantec Web site:

http://service1.symantec.com/SUPPORT/pca.nsf/e1aefd06d28fcec6852569e5004cef32/00847aed56ce2f33c1256a01003c2af8

Modification Type:MajorLast Reviewed:10/21/2003
Keywords:kbprb kberrmsg KB812347
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