Error Message When You Try to Save a Report as an HTML File (812309)

SYMPTOMS

When you try to save a report as an HTML file to the Microsoft Operations Manager (MOM) Web console or when you run the batch file that is created with the Report Wizard, MOM reporting may generate the following error message:

The section width is greater than the page width, and there are no items in the additional space, so some pages may be blank.

For example, the report width may be wider than the page width.

CAUSE

This problem occurs when you save a report as an HTML file. When you do so, the reporting code performs a print test by using the Test_Default_Printer report in Microsoft Access. If MOM Service Pack 1 (SP1) is installed, this report is set to a page width of 9 or more inches. This default width is what causes the report to fail. The batch file also tries to save the report as an HTML file, so the same symptom occurs.

Note The view is correct when you view the report through the Administrator Console because this check does not occur.

WORKAROUND

To work around this problem, reduce the page width for the Test_Default_Printer:

In the MOM Reporting Console, select File/Enter Design mode. Design mode is only available if the full version of Access is installed. If only the runtime is installed, you must install the full version.
Under the Object table, click Reports.
In the Name table, click Test_Default_Printer, and then click File/Page Setup.
Under Page Setup, click Columns.
The width under the column size has a value of 9+.
Change this value to 5.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.