WD2002: Security Warning Starting Word After You Install Microsoft Business Solutions Customer Relationship Management (812307)

SYMPTOMS

After you install Microsoft Business Solutions Customer Relationship Management (Microsoft CRM), and then try to start Word 2002, Word 2002 may prompt you with the following security warning:

CRSmartTag.dll

contains macros by
Crystal Decisions, Inc.

CAUSE

This problem may occur if the following conditions exist in Word 2002:

The Security Level has been set to High.
SmartTags have been enabled.

Microsoft CRM uses Crystal Reports for reporting functionality. An ActiveX Control object that is installed by Crystal Reports to provide Smart Tag support in Word 2002 has not been explicitly trusted. As a result, Word 2002 prompts you with the security warning that is listed in the "Symptoms" section of this article.

Note This problem may also occur when you use Word 2002 as your e-mail editor in Microsoft Outlook.

RESOLUTION

To resolve and prevent this problem, trust the macros from this source by using one of the following methods:

Method 1: Always Trust Macros from This Source

When Word 2002 prompts you with the security warning that is listed in the "Symptoms" section of this article, click to select the Always trust macros from this source check box in the Security Warning dialog box, and then click Enable Macros.

Method 2: Trust All Installed Add-ins and Templates

To trust the macros that are included in the Crystal Reports Smart Tag (ActiveX) add-in, follow these steps:

On the Tools menu, point to Macros, and then click Security.
On the Trusted Sources tab, click to select the Trust all installed add-ins and templates check box.
To close the Security dialog box, click OK.

MORE INFORMATION

Crystal Reports provides enhanced support for Word 2002 by allowing you to rapidly extract charts, tables and other report objects from reports and directly insert them into Word 2002 documents. With support for Smart Tags in Microsoft Office XP, you can view, share, and refresh report objects from your Word 2002 document.

To determine if the "Crystal Reports Smart Tag Recognizer" Smart Tag is installed in Word 2002, on the Tools menu, click AutoCorrect Options, and then click the Smart Tags tab.

Note A version of Crystal Reports is provided with some Microsoft products, for example, Microsoft Business Solutions Customer Relationship Management.

For information about how to contact Crystal Decisions, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.