XCCC: New Mail Notifications Stop After Removing Portable Computer from Docking Station (812224)


The information in this article applies to:

  • Microsoft Exchange 2000 Server

SYMPTOMS

When you work in Microsoft Outlook 2000 on a portable computer, after you disconnect from the docking station you continue to receive new messages without interruption, but you do not receive new mail notifications.

STATUS

This behavior is by design. This issue occurs when all the following conditions are true:
  1. You work in Outlook 2000 on your portable computer from the docking station.
  2. You disconnect from the docking station and start using the wireless network card.
  3. You continue to work in Outlook 2000 without logging off.
When you open Outlook, Outlook establishes a User Datagram Protocol (UDP) registration for new mail notifications. When you disconnect from your docking station and start to work by using your wireless network card, the UDP registration is no longer valid and Outlook begins to poll for new messages. While working in polling mode, Outlook will not receive new mail notifications.

WORKAROUND

To workaround this issue, close and then reopen Outlook after you remove your computer from the docking station.
Modification Type:MinorLast Reviewed:6/13/2003
Keywords:kbBug kbnofix kbprb kbinfo KB812224
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