XCCC: Error Message When Sending Instant Message "Signing In to Microsoft Exchange Instant Messaging Failed Because the Service Is Unavailable" (812210)
The information in this article applies to:
- Microsoft Exchange 2000 Server
SYMPTOMSWhen you try to start an Instant Messaging session, you may
receive the following error message: Signing in to
Microsoft Exchange Instant Messaging failed because the service is temporarily
unavailable. Please try again later. When you view the Application Log
in the Event Viewer, the following event is logged:Event Type: Error Event Source: MSExchangeIM Event
Category: Network Layer Event ID: 28674 User: N/A Description:
The network layer could not be initialized (Error
c004080e). CAUSEThis issue occurs because of an entry that is not valid in
the Lost and Found container in the Active Directory directory
service.RESOLUTIONTo resolve this issue, you must remove the entry that is not
valid from the Active Directory by using ADSI Edit. To do so, follow these
steps: Warning If you use the ADSI Edit snap-in, the LDP utility, or any other
LDAP version 3 client, and you incorrectly modify the attributes of Active
Directory objects, you can cause serious problems. These problems may require
you to reinstall Microsoft Windows 2000 Server, Microsoft Exchange 2000 Server,
or both. Microsoft cannot guarantee that problems that occur if you incorrectly
modify Active Directory object attributes can be solved. Modify these
attributes at your own risk.
Note ADSI Edit is a tool that is provided with the Windows 2000
Support tools. For
additional information about how to install Windows 2000 support tools, click
the following article number to view the article in the Microsoft Knowledge
Base: 301423
HOW TO: Install the Windows 2000 Support Tools to a Windows 2000 Server-Based Computer
- Click Start, point to
Programs, point to Windows 2000 Support
Tools, point to Tools, and then click ADSI
Edit.
- In the left pane, double-click the Configuration
Container.
- In the left pane, double-click the
Configuration object, and then double-click
LostAndFoundConfig.
- In the right pane, delete any value that contains the name
of your Instant Messaging server.
- In the right pane, delete any value that references the RVP
Service.
- Quit ADSI Edit.
Modification Type: | Minor | Last Reviewed: | 6/13/2003 |
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Keywords: | kberrmsg kbBug kbprb KB812210 |
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