The mouse and the keyboard may not be detected when you install the Wireless Optical Desktop for Bluetooth (811805)

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To resolve this issue, remove the Bluetooth components, and then install the Wireless Optical Desktop for Bluetooth. To do this, follow these steps:

1. Unplug the transceiver.
2. Remove IntelliPoint version 4.9 and IntelliType Pro version 2.3. To do this, follow these steps:
   1. Click Start, click Control Panel, and then double-click Add or Remove Programs.
   2. Follow the instructions that appear on the screen to remove the software, and then restart the computer.
3. Remove Windows XP Hotfix (SP2) for Bluetooth Wireless Devices. To do this, follow these steps:
   1. Click Start, click Control Panel, and then double-click Add or Remove Programs.
   2. Follow the directions that appear on the screen to remove the software, and then restart the computer.
   For more information, click the following article number to view the article in the Microsoft Knowledge Base:

   323183 Availability of Windows XP Service Pack 1 Support for Bluetooth Wireless Devices

4. Click Start, click Run, type regedit in the Open box, and then click OK.
5. To delete certain registry keys, you must change the permissions. To do this, right-click the key, click Permissions, and then click Allow Full control for the user EVERYONE.
   
   Delete the following registry keys:
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\BTH
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\BTHENUM
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\Vid_045e... All where the DeviceDesc on the first sub-folder mentions Microsoft Bluetooth.
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{E0CBF06C-CD8B-4647-BB8A-263B43F0F974}
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}\<NNNN> where <NNNN> is a set of four numbers and the DeviceDesc lists "Microsoft Wireless IntelliMouse Explorer for Bluetooth (IntelliPoint)")
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}\<NNNN> where <NNNN> is a set of four numbers and the DeviceDesc lists "Microsoft Wireless Optical Desktop for Bluetooth Keyboard")
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}\<NNNN> where <NNNN> is a set of four numbers and the DeviceDesc lists "Bluetooth Device (RFCOMM Protocol TDI)")
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BthEnum
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BthServ
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BTHUSB
     
     Note You must leave the following registry key. You cannot delete this registry key because you cannot change the permissions for the "CREATOR OWNER" account. The "CREATOR OWNER" account has this registry locked.

     HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BTHPORT

6. Restart the computer in a clean-boot state. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

   310560 How to troubleshoot by using the System Configuration utility in Windows XP

7. Reinstall the Bluetooth stack. To do this, follow these steps:
   1. Put the Wireless Optical Desktop for Bluetooth CD in your CD or DVD drive, and then double-click My Computer.
   2. Right-click the CD or DVD drive, and then click Explore.
   3. Open the Prereq\BthStack\Enu folder.
   4. Double-click the Q323183_wxp_sp2_x86_enu.exe file.
8. When the computer is in a clean-boot state, install the Wireless Optical Desktop for Bluetooth, IntelliPoint, and IntelliType software.
9. Plug in your transceiver, restart the computer to the standard startup state, and then make sure that you have Bluetooth functionality.