RESOLUTION
Windows XP
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows XP x86
Date Time Version Size File name
--------------------------------------------------------------
20-Dec-2002 16:36 5.1.2600.1154 322,048 Srv.sys
Windows XP IA-64
Date Time Version Size File name
--------------------------------------------------------------
20-Dec-2002 16:36 5.1.2600.1154 1,140,480 Srv.sys
Windows 2000
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Windows 2000 service pack that contains this hotfix.
To
resolve this problem immediately, contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web
site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
20-Dec-2002 16:09 5.0.2195.6154 250,640 Localspl.dll
20-Dec-2002 16:09 5.0.2195.6023 381,712 Printui.dll
18-Dec-2002 18:50 5.0.2195.6159 155,136 Sp3res.dll
20-Dec-2002 16:09 5.0.2195.6047 79,632 Spoolss.dll
20-Dec-2002 16:09 5.0.2195.6160 237,712 Srv.sys
20-Dec-2002 16:09 5.0.2195.6110 74,000 Srvsvc.dll
20-Dec-2002 16:09 5.0.2195.6044 84,752 Win32spl.dll
20-Dec-2002 16:09 5.0.2195.6032 114,448 Winspool.drv
20-Dec-2002 16:09 5.0.2195.6112 55,056 Wlnotify.dll