The Advertised Programs Manager continues to run after the client components are removed during an upgrade of SMS 2.0 (811575)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0

SYMPTOMS

When you upgrade a client from Microsoft Systems Management Server (SMS) 2.0 to SMS 2003, the Advertised Programs Manager (SMSapm32.exe) may continue to run after the client components have been removed. Additionally, the following entries are logged to the Smsapm32.log:

SCHED DATA  : Program running beyond its specified estimated run time.~  $$<APM><Wed Jun 12 15:04:29.566 2002><thread=239 (0xEF)>
SCHED DATA  : Polling for program finish or reply to message box~  $$<APM><Wed Jun 12 15:04:29.566 2002><thread=239 (0xEF)>
SCHED DATA  : The user told us to wait for another 15 minutes.~  $$<APM><Wed Jun 12 15:04:29.566 2002><thread=239 (0xEF)>
SCHED DATA  : Program running beyond its specified estimated run time.~  $$<APM><Wed Jun 12 15:04:29.566 2002><thread=239 (0xEF)>
SCHED DATA  : Polling for program finish or reply to message box~  $$<APM><Wed Jun 12 15:04:29.566 2002><thread=239 (0xEF)>
SCHED DATA  : The user told us to wait for another 15 minutes.~  $$<APM><Wed Jun 12 15:04:29.566 2002><thread=239 (0xEF)>
SCHED DATA  : Program running beyond its specified estimated run time.~  $$<APM><Wed Jun 12 15:04:29.566 2002><thread=239 (0xEF)>
SCHED DATA  : Polling for program finish or reply to message box~  $$<APM><Wed Jun 12 15:04:29.566 2002><thread=239 (0xEF)>
SCHED DATA  : The user told us to wait for another 15 minutes.~  $$<APM><Wed Jun 12 15:04:29.576 2002><thread=239 (0xEF)>

These symptoms may occur when the upgrade process tries to remove the SMS 2.0 client components and before the SMS 2003 client components are installed.

Note The SMSApm32.exe process uses lots of CPU resources.

CAUSE

This problem may occur if an advertised program is running when the SMSApm32.exe process tries to quit during the upgrade. In this scenario, the SMSApm32.exe process may enter an endless processing loop.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 How to obtain the latest Systems Management Server 2.0 service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have SMS 2.0 Service Pack 4 (SP4) to apply this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name        Platform
   ------------------------------------------------------------------------
   18-Dec-2002  16:39  2.0.4.1           253,786  Q811575.exe      
   01-May-2002  15:40  2.0.92.9          638,672  Apasetup.exe     Alpha
   01-May-2002  14:55  2.0.1493.4163     295,184  Ccim32.dll       Alpha
   01-May-2002  15:30  2.0.92.9        1,926,769  Ccmcore.exe      Alpha
   01-May-2002  15:30  2.0.1493.4170   4,453,167  Clicore.exe      Alpha
   01-May-2002  09:05  2.0.1493.4105     125,712  Clisvcl.exe      Alpha
   01-May-2002  15:30  2.0.1493.4170      13,584  Cliver.exe       Alpha
   01-May-2002  15:40                         67  Compver.ini
   01-May-2002  15:40                         67  Compverbase.ini
   01-May-2002  15:40                         67  Compversmsapm32.ini
   01-May-2002  15:40                         67  Compverswdist.ini
   01-May-2002  12:45  2.0.1493.4149      55,056  Cqmgr32.dll      Alpha
   01-May-2002  13:30  2.0.1493.4146      75,536  Odpsys32.exe     Alpha
   01-May-2002  13:30  2.0.1493.4146      83,216  Odpusr32.exe     Alpha
   01-May-2002  15:40  2.0.1493.4172     331,536  Smsapm32.exe     Alpha
   01-May-2002  15:30  2.0.92.9          694,839  Swdist32.exe     Alpha
   01-May-2002  15:40  2.0.92.9          391,410  Apasetup.exe     x86
   01-May-2002  14:55  2.0.1493.4163     182,096  Ccim32.dll       x86
   01-May-2002  15:30  2.0.92.9        1,324,792  Ccmcore.exe      x86
   01-May-2002  15:30  2.0.1493.4170   3,409,548  Clicore.exe      x86
   01-May-2002  09:05  2.0.1493.4105      88,432  Clisvcl.exe      x86
   01-May-2002  15:30  2.0.1493.4170       8,512  Cliver.exe       x86
   01-May-2002  15:40                         67  Compver.ini
   01-May-2002  15:40                         67  Compverbase.ini
   01-May-2002  15:40                         67  Compversmsapm32.ini
   01-May-2002  15:40                         67  Compverswdist.ini
   01-May-2002  12:45  2.0.1493.4149      34,656  Cqmgr32.dll      x86
   01-May-2002  13:30  2.0.1493.4146      54,128  Odpsys32.exe     x86
   01-May-2002  13:30  2.0.1493.4146      60,784  Odpusr32.exe     x86
   25-Sep-2001  20:14  2.0.1250.7        762,688  Preinst.exe      x86
   01-May-2002  15:40  2.0.1493.4172     252,784  Smsapm32.exe     x86
   01-May-2002  15:30  2.0.92.9          640,802  Swdist32.exe     x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about standard terminology used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:4/14/2006
Keywords:kbQFE kbHotfixServer kbAdvertisement kbPackage kbClient kbSMSAppMan kbSMS200preSP5fix kbSoftwareDist kbfix kbBug KB811575 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.