RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
288239 How to obtain the latest Systems Management Server 2.0 service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of
this fix for SMS 2.0 Service Pack 4 (SP4) sites has the file attributes (or
later) that are listed in the following table. The dates and times for these
files are listed in coordinated universal time (UTC). When you view the file
information, it is converted to local time. To find the difference between UTC
and local time, use the
Time Zone tab in the Date and Time
tool in Control Panel.
Date Time Version Size File name Platform
--------------------------------------------------------------------------
01-May-2002 18:45 65 Compverremctrl.ini Alpha
01-May-2002 18:45 2.0.92.9 1,682,795 Remctrl.exe Alpha
01-May-2002 18:45 2.0.1493.4173 391,440 Wuser32.exe Alpha
01-May-2002 18:45 65 Compverremctrl.ini x86
01-May-2002 18:45 2.0.92.9 1,371,351 Remctrl.exe x86
01-May-2002 18:45 2.0.1493.4173 265,280 Wuser32.exe x86
NOTE: Because of file dependencies, the most recent hotfix or feature
that contains these files may also contain additional files.
How to Install the Hotfix
Using the Hotfix Installer
Note This method is for Intel-based computers only.
- Create a folder in a location that is accessible to your
SMS site servers.
- Copy the update file (Q811534.exe) and platform folders to
the new folder. The folder structure must be such that the update file is
located one folder "above" the platform folders.
- From each of the primary and secondary SMS site servers in
your environment, log on to your site server by using an account with
administrator permissions.
- Quit the SMS Administrator console if it is
running.
- Run Q811534.exe, and then follow the instructions in the
wizard.
Manual Installation
- Create a folder in a location that is accessible to your
SMS site servers.
- Copy the platform folders that contain the hotfix files to
the folder that you created.
- From each of the primary and secondary SMS site servers in
your environment, log on to your site server by using an account with
administrator permissions.
- Quit the SMS Administrator console if it is
running.
- Stop all SMS services.
- Replace the Remctrl.exe file in the
SmsRootFolder\Inboxes\Clicomp.src\Remctrl\Platform
folder with the version from the hotfix.
- Replace the Compver.ini file in the
SmsRootFolder\Inboxes\Clicomp.src\Remctrl folder with
the Compverremctrl.ini file from the hotfix. Note that you must rename the
Compverremctrl.ini file to Compver.ini.
- Restart the SMS services.