RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the
file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------------------
20-Dec-2002 16:42 184,832 Olkintl.msp
20-Dec-2002 16:45 1,865,728 Olkintlff.msp
After the hotfix is installed, the English version of this fix
will have the file attributes (or later) that are listed in the following
table:
Date Time Version Size File name
-------------------------------------------------------
12-Sep-2002 22:51 10.0.4510.0 113,224 Emablt32.dll
14-Nov-2002 14:34 10.0.4712.0 192,512 Emsabp32.dll
25-Nov-2002 13:49 10.0.4721.0 129,608 Emsui32.dll
19-Dec-2002 19:40 10.0.4817.0 854,600 Msmapi32.dll
12-Sep-2002 22:52 10.0.4510.0 531,016 Mspst32.dll
25-Nov-2002 13:50 10.0.4721.0 55,880 Olkfstub.dll
08-Aug-2002 22:21 10.0.4406.0 735,816 Outex.dll
06-Sep-2002 17:18 10.0.4503.0 1,972,808 Outllibr.dll
08-Nov-2002 16:46 10.0.4705.0 338,504 Pstprx32.dll