Stratus ftServer-Based Computer Stops Responding (Hangs) After a Surprise Removal of OpenHCI USB Host Controller (811421)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server

SYMPTOMS

After you remove an Open Host Controller Interface (OpenHCI) Universal Serial Bus (USB) host controller on a Stratus ftServer-based computer without notifying Windows, the computer may stop responding (hang). This type of device removal is known as a surprise removal.

CAUSE

This problem occurs because of an incompatibility that exists between the Windows USB driver, Usbd.sys, and the Stratus OpenHCI driver.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version             Size   File name
   --------------------------------------------------------------
   22-Jan-2003  09:05  5.0.2195.6658      20,688  Usbd.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbOSWin2000fix kbWin2kSP4fix kbWin2000preSP4Fix kbfix kbbug KB811421
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