Internet Explorer Connectivity and Certificate Display Issues (811383)


The information in this article applies to:

  • Microsoft Internet Explorer 6.0 SP1, when used with:
    • the operating system: Microsoft Windows XP
    • the operating system: Microsoft Windows 2000
  • Microsoft Internet Explorer 5.01 SP2, when used with:
    • the operating system: Microsoft Windows 2000

SYMPTOMS

When you use Internet Explorer to connect to Web sites that use the "Connection: Close" header during a keep-alive connection, Internet Explorer may enter an infinite loop of trying to connect to the site. The expected behavior when this problem occurs is for Internet Explorer to continue trying to connect until the port times out or is reset.

Internet Explorer also may not show a client certificate when you try to connect to a secure Web site after you are prompted for authentication by the secure site. The expected behavior when this problem occurs is that the client certificate that is used to connect to the secure Web site is not available in the list of available certificates that you can select from for authentication validation by the secure Web site. In some cases, you might receive a "Page cannot be displayed" error message when you try to connect to the secure Web site.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Note that this hotfix requires Internet Explorer 6 Service Pack 1 (SP1) or Internet Explorer 5.01 Service Pack 2 (SP2), depending on which hotfix you install for your environment. These hotfixes are not intended to be installed on base product releases.
For Internet Explorer 6 Service Pack 1

   Date         Time   Version        Size     File name
   -------------------------------------------------------
   18-Dec-2002  01:20  6.0.2800.1147  588,288  Wininet.dll

For Internet Explorer 5.01 Service Pack 2

   Date         Time   Version        Size     File name
   -------------------------------------------------------
   18-Dec-2002  16:16  5.0.3512.1700  461,584  Wininet.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbQFE kbIE600sp2fix kbIE600preSP2fix kbfix kbbug KB811383
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