You cannot add a link from an Off-page reference shape to a new page or to an existing page in your flowchart (811379)


The information in this article applies to:

  • Microsoft Visio 2002 Professional SR-1
  • Microsoft Visio 2002 Professional
  • Microsoft Visio 2002 Standard SR-1
  • Microsoft Visio 2002 Standard
Office QFE:7390

SYMPTOMS

In Microsoft Visio, when you drag an Off-page reference shape from the Basic Flowchart Shapes stencil to your drawing page, click to select the Keep shape text synchronized check box in the Off-page reference dialog box, and then click OK, you may find that nothing occurs.

The Off-page reference dialog box unexpectedly remains displayed on your screen. As a result, you cannot add a link from an Off-page reference shape to a new page or to an existing page in your flowchart.

CAUSE

This problem may occur if the following conditions are true:
  • The locale your computer is set to use a format other than English. For example, the locale setting that you configure in the Regional and Language Options tool of Control Panel is set to Finnish.

    -and-
  • You drag an Off-page reference shape from the Basic Flowchart Shapes stencil to your drawing page.

    -and-
  • You click to select the Keep shape text synchronized check box in the Off-page reference dialog box.

RESOLUTION

Service pack information

This problem is corrected in Visio 2002 Service Pack 2.

To resolve this problem, obtain the latest service pack for Microsoft Visio 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

867749 How to obtain the latest Visio 2002 service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Visio 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
Date          Version       Size      File name
--------------------------------------------------
21-Nov-2002   10.0.3521.4   232,000   Stdutils.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Visio 2002 Service Pack 2.

MORE INFORMATION

Off-page references provide links between sections of large flowcharts that appear on different Visio drawing pages. When you insert an Off-page reference shape in your drawing, the Off-page reference dialog box is appears. Here you can specify the page where you want the flowchart to continue, and how you want to use the Off-page reference shape in your flowchart.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbQFE kbfix kbBug KB811379
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