FIX: Error 1308 When You Install a Program from an Internet Source Location (811364)
The information in this article applies to:
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
- Microsoft Windows 2000 Advanced Server SP3
- Microsoft Windows 2000 Server SP3
- Microsoft Windows 2000 Professional SP3
SYMPTOMSWhen you try to install a program by using an Internet
source location, you may receive the following 1308 error message: Source
file not found: http://theserver/theshare/c/temp/DOTLOC~1/test.~~~. Verify that
the file exists and that you can access it. This problem occurs under
the following conditions:
- You use a command line similar to the following:
msiexec /i "http://theserver/theshare/test.msi"
/l*v c:\thelog.log - The Test.msi file has entries in the IsolatedComponent
table.
The following error message (or similar) appears in the verbose
log (thelog.log):MSI (s) (E8:0C): Package path is a URL.
Downloading package. MSI (s) (E8:0C): Note: 1: 1308 2:
http://theserver/theshare/c/temp/DOTLOC~1/test.~~~ CAUSEThis problem occurs because of a bug in the Windows
Installer installation service. Installing from an Internet source location is
supported and should work as expected, regardless of the files in the
IsolatedComponents table of the Installation .msi file.RESOLUTIONWindows XP service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: 322389 How to obtain the latest Windows XP service pack Hotfix informationWindows XPA supported fix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Windows XP service pack that contains this hotfix. To
resolve this problem immediately, contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web
site: NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question. The English version of this fix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Version Size File name
-------------------------------------------------------
20-Feb-2003 16:04 2.0.2600.1168 2,012,160 Msi.dll Windows 2000 service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix informationWindows 2000A supported fix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Windows 2000 service pack that contains this hotfix. To
resolve this problem immediately, contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web
site: NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question. The English version of this fix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Version Size File name
---------------------------------------------------------
03-March-2003 11:54 2.0.2600.1109 2,014,720 Msi.dll STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows 2000 Service Pack 4. This problem was first corrected in Microsoft Windows XP Service Pack 2.
| Modification Type: | Minor | Last Reviewed: | 10/11/2005 |
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| Keywords: | kbHotfixServer kbQFE ATdownload kbWinXPsp2fix kbWin2kSP4fix kbSysAdmin kberrmsg Kbsxs kbDeployment kbsetup kbWinXPpreSP2fix kbWin2000preSP4Fix kbfix kbbug KB811364 kbAudDeveloper |
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