Reduced System Performance with Canon Printer Software Installed (811345)


The information in this article applies to:

  • Microsoft Windows 2000 Professional

SYMPTOMS

On a Windows 2000-based system on which Canon printer drivers and software are installed, you may experience reduced system performance. For example, every action may take a long time to complete, or the system may stop responding (hang). When you click the Process tab in Task Manager, the MPSERVIC.EXE process may be using up to 98 percent of the system resources. Additionally, you may be unable to manually end this process.

CAUSE

This issue may occur if the Canon printer drivers or software are corrupted. The Mpservic.exe file is part of the Canon Multipass Service.

RESOLUTION

To resolve this issue, remove all Canon software. To do this:
  1. Click Start, and then click Control Panel.
  2. Double-click Add or Remove Programs.
  3. Select all Canon software that appears in the list, and then click Remove.
  4. Reinstall the software for your Canon printer.
Note: You may have to start Windows in Safe mode to successfully remove this software.

For additional information about Safe mode, click the following article number to view the article in the Microsoft Knowledge Base:

281770 How to Perform Clean-Boot Troubleshooting for Windows 2000

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:11/5/2003
Keywords:kbprb KB811345
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