Cannot Read Signed or Encrypted Mail If the "Read All Messages in Plain Text" Option Is On (811337)


The information in this article applies to:

  • Microsoft Internet Explorer version 6 for Windows XP SP1
  • Microsoft Internet Explorer version 6 for Windows Millennium Edition SP1
  • Microsoft Internet Explorer version 6 for Windows 2000 SP1
  • Microsoft Internet Explorer version 6 for Windows 98 SP1
  • Microsoft Internet Explorer version 6 for Windows 98 Second Edition SP1
  • Microsoft Internet Explorer version 6 for Windows NT 4.0 SP1

SYMPTOMS

If you turn on the Read all messages in plain text option, you cannot read signed or encrypted mail.

CAUSE

When you turn on this option, Microsoft Outlook Express converts HTML mail to plain text mail. However, it converts warning HTML message by mistake, too.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Internet Explorer 6 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size       File name
   -------------------------------------------------------
   13-Jan-2003  15:22  6.0.2800.1158  1,174,528  Msoe.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbQFE kbIE600sp2fix kbIE600preSP2fix kbfix kbbug KB811337
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