"Unhandled Exception c0000005" Error Message During Windows Startup (811270)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you start Microsoft Windows XP Home Edition, you may receive the following error message:
Unhandled Exception c0000005 at address: 100016b8
PromulGate Universal has encountered a problem and needs to close.

CAUSE

This issue is caused by the DelFin Media Viewer.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To resolve this issue, follow these steps:
  1. Remove DelFin Media Viewer from your computer according to the DelFin Media Viewer's manufacturer's instructions. For help with removing DelFin Media Viewer, contact the manufacturer, the DelFin Project, Inc. To do this, visit the following DelFin Web site:

    http://www.delfinproject.com

  2. Click Start, click Run, type regedit, and then click OK.
  3. Locate the Run registry key in the following location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
  4. Delete the Pgmonitr.exe string value. It may also be listed as DelFin Media Viewer in the Run list.
  5. Quit Registry Editor.
  6. Restart your computer.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MinorLast Reviewed:11/4/2003
Keywords:kbenv kberrmsg kbprb KB811270
©2003 Microsoft Corporation. All rights reserved.