XL2002: Excel Appears to Stop Responding When You Remove Subtotals (811157)


The information in this article applies to:

  • Microsoft Excel 2002

SYMPTOMS

When you click Remove All in the Subtotal dialog box, you may be unable to edit any of the cells on any of the workbook spreadsheets. However, you may still have access to the Excel 2002 menus and submenus. This may also occur if you use a VBA macro to remove the subtotals from a table of data.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: 
   Date         Time   Size        File name
   -------------------------------------------
   20-Dec-2002  20:53  12,800,704  Excel.msp
   20-Dec-2002  21:36  15,012,040  Excelff.msp
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time      Version      Size       File name
   --------------------------------------------------------
   19-Dec-2002  16:41:15  10.0.4817.0  9,177,672  Excel.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbofficexppresp3fix kbenv kbOfficeXPsp2fix kbOfficeXPPreSP2fix kbOffice2000preSP3fix kbfix kbbug KB811157
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