Connected Page Causes Error When You Open the Page after Import (811138)


The information in this article applies to:

  • Microsoft Content Management Server 2001 SP1
  • Microsoft Content Management Server 2001

SYMPTOMS

When you import a connected page in a database that contains a prior version of the same connected page, you cannot open the page because the page is locked. If you try to use Kill Lock on this page, you receive the following error message:
Error: 0 Description: No entry could be found in the associated data cache for node <NODE_IS> with ID <ID>.


Severity: 5
Source: Java Exception
Debug info: N/A
Extra info: N/A
Client Source: OEFFolders::timerPostMessage_Timer:KillLock
Recommended Action: N/A

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version       Size   File name
   ---------------------------------------------------------------
   19-Jun-2002  20:29  4.0.1381.4   65,600  Cmsupdate.exe    
   05-Dec-2002  20:05  4.1.1024.0  786,432  Nrsitedeployserver.dll  
   04-Dec-2002  23:21                1,675  Update.inf
Note Because of file dependencies, this hotfix requires MCMS 2001 Service Pack 1.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

This hotfix is meant to prevent new occurrences of the problem, but it does not fix the database after the problem has occurred. To fix the database, you must contact Microsoft Product Support Services.
Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbprb KB811138 kbAudITPRO
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