Cannot Send SMTP Outbound Mail Through ISA Server (811084)
The information in this article applies to:
- Microsoft Internet Security and Acceleration Server 2000
- Microsoft BackOffice Server 2000
- Microsoft Small Business Server 2000
SYMPTOMSAfter you run the Mail Server Security Wizard to publish
your Microsoft Exchange 2000 Server, you can successfully receive e-mail
through the ISA Server 2000 firewall, but outbound Simple Mail Transfer
Protocol (SMTP) messages are not passed through the firewall.
Outbound messages remain in the Exchange Server queue with a status
of "Retry."CAUSEThis issue may occur in the following situation:
- Exchange Server is installed on the same computer as ISA
Server 2000.
-and- - The ISA Server is not configured with a packet filter to
allow outbound packets destined to port 25 on remote computers.
RESOLUTIONTo resolve this issue, configure the following packet filter
on the ISA Server: Protocol: TCP Protocol ID: 6 Direction: Outbound Local port: All ports Remote port: Fixed port 25
To do this, follow these steps:
- Start the ISA Management snap-in: click
Start, point to Programs, point to
Microsoft ISA Server, and then click ISA
Management.
- Expand Servers and Arrays, expand your
server, expand Access Policy, right-click IP Packet
Filters, point to New, and then click
Filter.
- In the IP packet filter name box, type a
descriptive name for the packet filter (for example, type Allow SMTP
outbound), and then click Next.
- Click Allow packet transmission if it is
not already selected, and then click Next.
- Click Custom, and then click
Next.
- In the IP protocol list, click
TCP.
- In the Direction list, click
Outbound.
- In the Local port list, click All
ports if it is not already selected, click Fixed port
in the Remote port list, type 25 in the
Port number box that corresponds to the remote port, and then
click Next.
- Under Apply this packet filter to, keep
the default selection of Default IP addresses for each external
interface on the ISA Server computer unless you have more than one IP
address or external interface on the ISA Server. If you have more than one IP
address assigned or more than one external interface, you may want to specify
the ISA Server's external IP address. To do this, click This ISA
server's external IP address, and then type the IP address.
- Click Next.
- Under Apply this packet filter to, keep
the default selection of All remote computers if your Exchange
Server is configured to send mail directly to foreign messaging systems, or if
you want to specify a particular smart host, click Only this remote
computer, and then type the public IP address of the destination
computer.
- Click Next, and then click
Finish.
Modification Type: | Minor | Last Reviewed: | 8/4/2003 |
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Keywords: | kbprb KB811084 |
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