XCCC: When You Try to Send a Video, You Do Not See the Video (811041)


The information in this article applies to:

  • Microsoft NetMeeting
  • Microsoft Exchange
  • Microsoft Exchange 2000 Server

SYMPTOMS

When you use either of the following methods try to send video, you may find that you do not see the video.
  • Start Instant Messenger, and then click Start NetMeeting or click Start Camera.
  • Start NetMeeting, and then click Start Video.

CAUSE

This issue may occur if all the following are true:
  • You are logged on to the computer with an account that does not have administrator credentials.
  • You have never before used NetMeeting to send video on the computer.
  • You are using Microsoft Windows 2000 Professional.
The behavior occurs because in Windows 2000, administrator credentials are required for NetMeeting to successfully complete Setup. MSN Messenger and Exchange Instant Messaging Client both use NetMeeting to send video.

If you are logged on using user or guest credentials, NetMeeting does not have the appropriate rights to access and write to the registry. You must be registered as an administrator or use an administrator account to install NetMeeting correctly on a computer that is running Windows 2000.

WORKAROUND

To work around this behavior, follow these steps:
  1. Log off the computer, and then log on to the computer as an administrator.
  2. Start NetMeeting, and then click Send Video.

    NetMeeting will successfully create the required registry keys.
  3. Log off the computer, and then log on to the computer with your user account.
  4. Start Instant Messenger or NetMeeting, and then send video.
Modification Type:MinorLast Reviewed:7/2/2003
Keywords:kbprb kbnofix KB811041
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