Outlook Express Cannot Correctly Handle Special Mail That Has a Non-ASCII Display Name and Comma Correctly (810990)


The information in this article applies to:

  • Microsoft Internet Explorer 5.5 SP2, when used with:
    • the operating system: Microsoft Windows 2000
    • the operating system: Microsoft Windows NT 4.0
    • the operating system: Microsoft Windows Millennium Edition
    • the operating system: Microsoft Windows 98 Second Edition
    • the operating system: Microsoft Windows 98

SYMPTOMS

When you use a non-ASCII display name for your e-mail address, and it has comma, Outlook Express may send e-mail to an incorrect e-mail address.

For example, when you click Reply on an e-mail message that has a non-ASCII display name, the To: box may be split.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Internet Explorer 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version             Size   File name
   --------------------------------------------------------------
   24-Jan-2003  14:13  5.50.4924.1900    572,176  Inetcomm.dll

STATUS

Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 5.5.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbIE550PreSP3fix kbfix kbbug KB810990
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