"STOP 0x000000D1 IRQL_NOT_LESS_OR_EQUAL Kbdclass.sys" Error Message When You Try to Shut Down the Computer (810980)

SUMMARY

When you try to shut down your computer, you may receive a STOP error message on a blue screen that is similar to the following:

STOP 0x000000D1, (0x0000002b, 0x00000002, 0x00000000, 0xEEEE1b01) IRQL_NOT_LESS_OR_EQUAL Kbdclass.sys.

After you receive this error message, the computer restarts.

CAUSE

This behavior may occur if you use a Logitech mouse and the version of the Logitech MouseWare program that is installed on the computer is outdated. This behavior is known to occur with Logitech MouseWare versions 9.10 and 9.24.

RESOLUTION

To resolve this behavior, remove the Logitech MouseWare program from the computer and then update to the latest version of Logitech MouseWare.

For more information about how to remove Logitech MouseWare from the computer, see the program documentation or contact Logitech. For more information about how to obtain and install the latest version of Logitech MouseWare, contact Logitech at the following Logitech Web site:

http://www.logitech.com

MORE INFORMATION

For additional information about how to troubleshoot another documented STOP error message that occurs in Kbdclass.sys, click the following article number to view the article in the Microsoft Knowledge Base:

313050 Stop: 0x7E error occurs in Kbdclass.sys when you try to shut down

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